Customer support
At PLAYR CLUB®, we believe every detail matters. Below, you’ll find everything you need to know about order processing, shipping, returns, and refunds.
Orders are processed within [X business days] after payment confirmation, excluding weekends and public holidays.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking information, where available.
During product launches, promotional periods, or high-demand periods, processing times may be longer.
PLAYR CLUB® ships to [list confirmed shipping destinations].
Available shipping methods, delivery costs, and applicable options will be displayed at checkout before you complete your purchase.
For deliveries outside the European Union, customs duties, import taxes, and other applicable charges may apply. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Delivery times depend on your destination, selected shipping method, and carrier.
Estimated delivery times:
These estimates begin after dispatch and are not guaranteed delivery dates. Delays may occur due to carrier operations, customs procedures, or other circumstances beyond our control.
When your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number, where available.
Use the tracking link provided to follow your shipment’s progress.
If your tracking information has not been updated or your order appears to be delayed, contact us at service@playrclub.com.
For eligible online purchases, customers residing in the European Union generally have the right to withdraw from their purchase within 14 days of receiving their order, without giving a reason.
To exercise this right, notify us of your decision to withdraw within the applicable period by contacting service@playrclub.com. Please include your order number and the items you wish to return.
After notifying us, you generally have a further 14 days to send the items back.
Items should be returned securely packaged and in their original condition, taking reasonable care of the products. Customers may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Unless otherwise stated or legally required, customers bear the direct cost of returning items when exercising the right of withdrawal.
Refunds will be processed in accordance with applicable consumer protection law. Certain statutory exceptions to the right of withdrawal may apply depending on the product and circumstances.
PLAYR CLUB® offers carefully selected vintage and pre-owned pieces.
As these products have a previous history, variations in condition, signs of wear, and other characteristics may be present. Any material imperfections or relevant condition details should be disclosed in the individual product description.
We encourage customers to review all product photographs, descriptions, sizing information, and condition notes before placing an order.
The fact that an item is vintage or pre-owned does not, by itself, remove your statutory consumer rights. Eligible purchases remain subject to applicable withdrawal rights, and statutory remedies may apply if an item is faulty or does not conform to its description.
If your order arrives damaged, contains the wrong item, or does not match your purchase, please contact us at service@playrclub.com.
Include your order number, a description of the issue, and photographs where relevant.
We’ll review your request and explain the appropriate next steps. Nothing in this policy limits your statutory rights regarding faulty, damaged, or non-conforming products.
Once your return has been received, where applicable, we’ll notify you of its status.
For eligible withdrawals, refunds will be issued in accordance with applicable law. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first, as permitted by law.
Refunds will generally be made using the original payment method unless you expressly agree otherwise. No additional fees will be charged for the reimbursement.
For withdrawals, reimbursement includes standard outbound delivery costs where required by law. Any additional cost resulting from choosing a more expensive delivery method may be excluded where legally permitted.
Exchanges: [Confirm whether direct exchanges are available]. If direct exchanges are not offered, you may request a return and place a new order, subject to the applicable return conditions.
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