PLAYR CLUB® / SUPPORT
Common questions
How can I place an order?
Choose your items and options, add them to your bag, then follow the steps in our secure Shopify checkout to enter delivery details and complete your purchase.
What payment methods do you accept?
Available payment methods are shown at checkout and depend on your location and the payment options currently enabled in our store.
Can I change or cancel my order?
Contact us as soon as possible with your order details. We’ll check whether a change or cancellation is possible; orders already being prepared or dispatched may not be amendable.
Will I receive an order confirmation?
After a successful order, a confirmation is sent to the email address provided at checkout. Check your spam folder if it doesn’t arrive.
How do I know if my order has been shipped?
When your order is dispatched, we’ll send a shipping notification and tracking details when available.
Do you offer gift cards?
If gift cards are available, you’ll find them in our online store. Current availability and terms are shown on the gift card product page.
Shipping
Where does PLAYR CLUB® ship?
Available destinations are shown during checkout. Visit our Shipping & Returns page for current information.
How much does shipping cost?
Shipping charges, if applicable, are calculated and displayed at checkout. See our Shipping & Returns page for details.
How long will my order take to arrive?
Delivery timing depends on destination and service. Check the information provided at checkout and on our Shipping & Returns page.
How can I track my order?
Use the tracking link in your dispatch notification, if tracking is available for your shipment.
What should I do if my order is delayed?
Review the latest carrier tracking information, then contact us if the parcel remains delayed or tracking has stopped updating.
Do I have to pay customs duties or import taxes?
Any duties or import charges depend on the destination and applicable local rules. Consult the checkout and our Shipping & Returns page.
Returns & refunds
What is your return policy?
Eligibility, time limits, and conditions are set out on our Shipping & Returns page. Statutory consumer rights continue to apply.
How do I return an item?
Follow the return instructions on our Shipping & Returns page and contact customer service if you need help.
When will I receive my refund?
Once an eligible return is received and processed, refunds are issued according to the policy and applicable consumer law. Your payment provider may need additional time to post it.
Can I exchange an item?
Exchange options depend on the item and current availability. Please check our Shipping & Returns page or contact us before sending anything back.
Can I return vintage or pre-owned items?
Return eligibility is subject to the policy for the item and your statutory rights. Review the Shipping & Returns page for the applicable conditions.
What should I do if my order arrives damaged or incorrect?
Contact customer service promptly with your order number and clear photos of the issue so we can help resolve it.
Products
How do I choose the right size?
Review the measurements and fit notes in the relevant product description and consult our Size Guide.
Where can I find the size guide?
Visit our Size Guide or use the sizing information linked on the product page.
Are your vintage items pre-owned?
Vintage items are pre-owned; check each product description for its condition and item-specific details.
How can I learn more about a product’s condition?
Product condition notes and photographs are provided on the individual product page. Contact us if you need further details before ordering.
Will sold-out products be restocked?
Restocks depend on product availability. A sold-out item may not return; follow our updates for any restock announcements.
Events
How can I participate in PLAYR CLUB® events?
Check the event listing for participation details and follow the instructions provided for that event.
Where can I find upcoming events?
Visit our Events page and follow our social channels for announcements.
Do I need to register in advance?
Registration requirements vary by event. Refer to the relevant event listing for current instructions.
Can I collaborate with PLAYR CLUB® on an event?
We welcome relevant proposals. Contact our partnerships team with your idea and details.
How can I propose an event venue or sporting activity?
Send the venue or activity proposal, location, and any useful details through our contact channel.
Account
Do I need an account to place an order?
Account requirements depend on the checkout options currently enabled in our store. Follow the checkout prompts to continue as available.
How can I update my account details?
Sign in using the account link in the store navigation and manage the details available in your customer account.
Partnerships
How can my brand partner with PLAYR CLUB®?
Email partnerships@playrclub.com with your brand, proposal, and contact details. Explore Brand Partnerships.
How can my company sponsor an event?
Send your sponsorship enquiry to partnerships@playrclub.com and see our Become a Sponsor page.
Can I propose a product collaboration?
Send your concept and relevant details to partnerships@playrclub.com for consideration.
How can I enquire about content or athlete collaborations?
Reach out at partnerships@playrclub.com with your idea and relevant details. Explore Event Partnerships.
General
How can I contact customer service?
Use the contact page or email hello@playrclub.com.
How can I stay updated on new drops and events?
Subscribe to our newsletter through the signup available in the store and follow PLAYR CLUB® on social media for updates.
